Introduction
Welcome to Vine Et Bloom. These terms and conditions outline the rules and regulations for the use of Vine Et Bloom's services and website.
Services Offered
Vine Et Bloom provides custom floral design services for various occasions, including but not limited to weddings, events, and personal orders.
**Use of Our Services and Website**
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
**Product and Service Descriptions**
- We strive to ensure that our product and service descriptions are accurate. However, Vine Et Bloom does not warrant that the descriptions or other content of this site are accurate, complete, reliable, current, or error-free.
**Ordering and Payment**
- Orders can be placed through our website or directly via phone or email.
- Full payment is required at the time of order for personal orders. Event and wedding orders may follow a deposit and payment schedule as agreed upon.
**Delivery Policy**
- Delivery is available within specific areas, and delivery charges may apply.
- Vine Et Bloom is not responsible for delays in delivery caused by external factors.
**Cancellation and Changes**
- Orders for personal arrangements may be canceled or changed up to 48 hours before the scheduled delivery date.
- Event and wedding cancellations or significant changes must be made according to the terms outlined in your specific contract.
**No Refund Policy**
- Due to the perishable nature of our products, Vine Et Bloom does not offer refunds or exchanges once an order is placed or delivered.
**Intellectual Property**
- Content on the Vine Et Bloom website, including images, design, text, and graphics, is the property of Vine Et Bloom and is protected by copyright laws.
**Privacy Policy**
- Vine Et Bloom is committed to protecting your privacy. Personal information collected is used only for the purpose of providing our services to you.
**Liability**
- Vine Et Bloom's liability for any direct or indirect loss or damage arising out of the misuse of our products or services is hereby excluded to the fullest extent permitted by law.
**Changes to Terms and Conditions**
- Vine Et Bloom reserves the right to modify these terms and conditions at any time. By using this website or our services, you are agreeing to be bound by the current version of these terms and conditions.
**Governing Law**
- These terms and conditions are governed by and construed in accordance with the laws of the jurisdiction in which Vine Et Bloom operates.
**Contact Us**
- If you have any questions or concerns about these terms and conditions, please contact us at our provided contact information.
**Acknowledgement**
- By using the Vine Et Bloom website or engaging in our services, you acknowledge that you have read and agree to these terms and conditions.
Please note, this template is provided for general informational purposes and should be tailored to meet the specific legal requirements of your jurisdiction and business operations. Consulting with a legal professional to ensure compliance and adequacy of these terms is recommended.
Non-refundable Products:
Due to the perishable nature of our floral arrangements and the custom design of each piece, all sales are final once the order is placed and delivered. We do not offer refunds or exchanges on any products or services.
Quality Guarantee:
Vine Et Bloom stands behind the quality and freshness of our floral arrangements. If your order does not arrive in satisfactory condition, please contact us within 24 hours of delivery with photographic evidence. We will assess each case individually and offer a resolution which may include a replacement arrangement or a credit towards future purchases.
**Order Cancellation:**
For custom vase arrangements, cancellations must be made at least 48 hours before the scheduled delivery date. For wedding and event floral services, please refer to your specific contract for cancellation policies and deadlines.
**Incorrect Delivery Information:**
If an order cannot be delivered due to incorrect or incomplete delivery information provided by the customer, we are unable to offer a refund. However, we may be able to arrange for re-delivery on the next available delivery date at an additional charge.
**Substitution Policy:**
Vine Et Bloom reserves the right to make substitutions to the floral arrangement’s flowers, vase, or materials based on availability and seasonal variations. Any substitutions will maintain the style, theme, and color scheme of the arrangement and will be of equal or greater value.
**Contact Us:**
For any concerns regarding your order or our return policy, please reach out to us directly. Our goal is to ensure your satisfaction and to provide solutions that meet your needs.
Please review this policy carefully before placing your order with Vine Et Bloom. Your purchase signifies your acceptance of these terms.
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